Prime Piano Services

Pianos Tuned on Weekends - Find out more!Piano image
Russell Gallman - Certified Piano Technician


Dear Fellow Customers, Piano Lovers, Shoppers, and Curious Onlookers -

I am editing this page as of April 21, 2021.   I am currently fully vaccinated for COVID.  However, I am still taking precautions in customers' home while I assess the CDC Guidelines.

As of this writing, the numbers of newly reported cases here in Gwinnett county appear to still be declining or perhaps flat-lining.  However, we still need to exercise caution.  No doubt, the CDC will be updating guidelines for post vax safety measures.  
Since March of 2020, I have accessed many sources.  The Georgia Department of Public Health’s COVID-19 data on the link provided below (hopefully) continues to provide a useful snapshot of our state and local counties:

 Georgia Department of Public Health - COVID-19 Data Streams 

Prior to the vaxes, CDC Guidelines maintained that exposure can happen with people 6 feet and less apart for a total of 15 minutes and more.  I will continue to provide and wear FFP3 rated masks when in the customers' homes.  Normally, I am alone with the piano after a few minutes of greetings and then a brief time again when complete.  However, if all the family members are fully vaccinated, then I may consider the offer to not wear a mask.

A No Touch Payment Option - I still have a lot of customers who use checks, and that is fine by me.  But some customers prefer a no-touch exchange by using Zelle from their bank.  Once you attach Zelle to your checking, you can look me up by my phone number - (770) 570-0356.    I come up as Russ G. Gallman.  From there, follow the prompts.  The bank will text a 6-digit, no-fraud, security code to enter, then click Send and you are done.  The nice thing about Zelle is that there are no fees involved.  For first time Zelle users, it is only a momentary stretch out of the comfort zone.  It really is quite simple.  Credit cards are welcome for no-touch as well, but please see my Tuning Tab for swipe charge rates.

To visit the official CDC - Public Health Guidance for Community-Related Exposure website for the most current, up to date exposure criteria, please click the link below:

I continue to provide tuning services on Tuesdays, Wednesdays, Fridays, and Saturdays.  I occasionally provide a special request tuning on Mondays.



Customer Actions to Assist Russell 

1.       If anyone in the customer's home or location has colds, influenza, unidentified illness, or has a fever, cough, shortness of breath, body pain, lost sense of smell, COVID toes, or other symptoms related to being COVID-19 compromised, please cancel and reschedule your piano tuning and repair appointment.  Cancellation penalties will be waived for the duration of this pandemic.

2.      Because of prostate issues, Russell will likely need access to a bathroom or powder room.  He will provide his own hand soap and hand towels. And he cleans the surfaces that he touches with rubbing alcohol while in and leaving the bathroom.

Russell's Actions to Assist the Customer

1.       Russell will be bringing and using house slippers for the tuning visit.  A freshly cleaned pair will be used in each home.

2.       Russell will likely be providing and wearing either N95 or FFP3 rated masks while in your home tuning.   If you are fully vaccinated, he may consider the offer not to wear his mask.

3.       Russell may bring and utilize hand sanitizer during the visit.

4.       If Russell contracts any colds, influenza, or has unidentified illness, or he has a fever, cough, shortness of breath, body pain, lost sense of smell, COVID toes, or other symptoms related to being COVID-19 compromised, he will cancel and reschedule the appointment.  And if he is aware of having been exposed to the virus, he will follow CDC guidelines to self-quarantine for observation.  For appointment conflicts, those will be canceled and rescheduled.

5.       Also, note that Russell has an allergic reaction cough from his previous career life in commercial carpentry.  Previous exposure to construction dusts - fiberglass, rock wool, drywall, acoustical, concrete, and asbestos - have left their mark.  Sometimes cooking smoke (i.e - bacon smoke or Indian spices)plug in air freshenersbathroom cleaning agents and products, incense smoke, perfumes, paint and new floor finishes, and fresh cut flowers can irritate and trigger the cough.  In normal times, he would drink water and keep going; however, with COVID our radars perk up around coughing.  If he senses a reaction being triggered (say from a plug-in air freshener), he may go to his vehicle to blow his nose and have a drink of water.

Feedback & Recommendations

Russell welcomes your feedback and recommendations.  This is new territory for all of us.  He is fortunate to have a line of work that makes people smile.  Honoring your health, your family's health, and your personal safe space is a high priority for him. 

Stay safe & vigilant!