Prime Piano Services

Pianos Tuned on Weekends - Find out more!Piano image
Russell Gallman - Certified Piano Technician


Dear Fellow Customers, Piano Lovers, Shoppers, and Curious Onlookers:

We are living through some odd, odd times! I am editing this page as of February 20, 2021.  Though off to a limited and clumsy beginning, the U.S. has begun its vaccination efforts.  And as of this writing, the numbers of newly reported cases here in Gwinnett county appear to be in a sharp decline.  However, now is not the time to let our guards down.  
Since March of 2020, I have accessed many sources.  The Georgia Department of Public Health’s COVID-19 data on the link provided below (hopefully) continues to provide a useful snapshot of our state and local counties:

 Georgia Department of Public Health - COVID-19 Data Streams 

CDC Guidelines maintain that exposure can happen with people 6 feet and less apart for a total of 15 minutes and more.  And we know that as the heaters come on and the air dries out, the aerosol from our breath can hang in the air longer.  I always provide and wear FFP3 rated masks when in the customers' homes.  Normally, I am alone with the piano after a few minutes of greetings and then a brief time again when complete.

A No Touch Payment Option - I still have a lot of customers who use checks, and that is fine by me.  But some customers prefer a no-touch exchange by using Zelle from their bank.  Once you attach Zelle to your checking, you can look me up by my phone number - (770) 570-0356.    I come up as Russ G. Gallman.  From there, follow the prompts.  The bank will text a 6-digit, no-fraud, security code to enter, then click Send and you are done.  The nice thing about Zelle is that there are no fees involved.  For first time Zelle users, it is only a momentary stretch out of the comfort zone.  It really is quite simple.  Credit cards are welcome for no-touch as well, but please see my Tuning Tab for swipe charge rates.

To visit the official CDC - Public Health Guidance for Community-Related Exposure website for the most current, up to date exposure criteria, please click the link below:

Dr. John Campbell has a You Tube channel with daily global updates and topics.  He has a saying: "Ventilate to mitigate."  Perhaps, just to be safe, it will not hurt the room to open the windows for some fresh air AFTER I leave.  Do NOT do it when I am tuning though as temperature fluctuations can change a tuning in progress.  It's just a thought.

I continue to provide tuning services on Tuesdays, Wednesdays, Fridays, and Saturdays.  I occasionally provide a special request tuning on Mondays.



Customer Actions to Assist Russell  (Originally posted May 2, 2020)

1.       If anyone in the customer's home or location has colds, influenza, unidentified illness, or has a fever, cough, shortness of breath, body pain, lost sense of smell, COVID toes, or other symptoms related to being COVID-19 compromised, please cancel and reschedule your piano tuning and repair appointment.  Cancellation penalties will be waived for the duration of this pandemic.

2.       It would be greatly appreciated if the customer can wear a face mask during interactions with Russell.  If you have ever walked through cigarette smoke or vape, then you have an idea how long the human breath can hang in the air while settling onto surfaces.

3.       Russell loves children and pets, and their curiosity for the piano, but until we are clear and out of danger of SARS-COV-2, he will need to be alone while providing services in your home, your safe space.

4.       Because of prostate issues, Russell will likely need access to a bathroom or powder room.  He will provide his own hand soap and hand towels. And he cleans the surfaces that he touches with rubbing alcohol while in and leaving the bathroom.

5.       It is advisable that the door knobs and surfaced touched in your safe space be disinfected after Russell is gone.

Russell's Actions to Assist the Customer

1.       Russell will be bringing and using house slippers for the tuning visit.  A freshly cleaned pair will be used in each home.

2.       The piano keys will be disinfected before and after the tuning.

3.       Russell will likely be providing and wearing either N95, N100, or FFP3 rated masks while in your home tuning.  He has a heavy duty respirator, but those can be uncomfortable when used for long stretches of time, and he uses it in special situations mentioned in Item #7 below.

4.       Russell will bring and utilize hand sanitizer during the visit.

5.       Russell has a supply of gloves.  Presently, if he has hang nails or cuts or sores on his hand(s), he will use a glove on that hand.  However, if the customers prefer that Russell use gloves during the visit, please inform him of your request.  Hand sanitizers will also be used while wearing gloves.

6.       If Russell contracts any colds, influenza, or has unidentified illness, or he has a fever, cough, shortness of breath, body pain, lost sense of smell, COVID toes, or other symptoms related to being COVID-19 compromised, he will cancel and reschedule the appointment.  And if he is aware of having been exposed to the virus, he will follow CDC guidelines to self-quarantine for observation.  For appointment conflicts, those will be canceled and rescheduled.

7.       Also, note that Russell has an allergic reaction cough from his previous career life in commercial carpentry.  Previous exposure to construction dusts - fiberglass, rock wool, drywall, acoustical, concrete, and asbestos - have left their mark.  Sometimes cooking smoke (i.e - bacon smoke or Indian spices)plug in air freshenersbathroom cleaning agents and products, incense smoke, perfumes, paint and new floor finishes, and fresh cut flowers can irritate and trigger the cough.  In normal times, he would drink water and keep going; however, with COVID our radars perk up around coughing.  If he senses a reaction being triggered (say from a plug-in air freshener), he may go to his vehicle and put on the heavy duty respirator mentioned in Item #3 above as it has charcoal packs in the filters.  It is bulky and heavy duty.  It may look intimidating, but considering the times, it's a necessary tool. 

Feedback & Recommendations

Russell welcomes your feedback and recommendations.  This is new territory for all of us.  He is fortunate to have a line of work that makes people smile.  Honoring your health, your family's health, and your personal safe space is a high priority for him. 

Stay safe & vigilant!